FAQ
We will cover our most-asked questions related to returns and exchanges. Please review our top questions answered below.
If your question didn’t make the list, if you have questions regarding our items prior to placing your order, or if you are having technical issues with ordering, please email us at psparkswb@outlook.com.
FREQUENTLY ASKED QUESTIONS
How can I contact Whiskey Biz Swag Shop?
Email us at psparkswb@outlook.com.
Our regular business hours are Monday–Friday, 8:30 a.m.–5:30 p.m. Central Time, excluding holidays.
Do you have a storefront or offer local pickup?
No. Whiskey Biz Swag Shop is strictly online only.
We do not have a public retail storefront and do not offer local pickup or local delivery. All orders must be placed through our website and shipped to the address provided at checkout.
How long will my regular order take?
Most regular orders are processed within 5–9 business days before shipment.
This does not include weekends, holidays, or carrier transit time. Specialty, custom, mineral-wash, patterned, and 3D-printed products may require additional production time.
How long will my giveaway order take?
Orders placed during a giveaway may require 10–15 business days for processing before shipment.
Carrier transit time begins after your order ships and is not included in the processing timeframe.
How will I know when my order ships?
Tracking information will be sent to the email address associated with your order when your shipping label is created.
Tracking may take additional time to update after the carrier receives the package.
Do you offer free shipping?
Qualifying United States orders totaling more than $100 USD receive free standard shipping.
The qualifying amount is calculated after discounts and before applicable taxes unless otherwise stated during checkout.
Can I change my order after placing it?
Order changes are not guaranteed.
For regular orders, requests to change a size, color, or style must be submitted within 12 hours of purchase.
For giveaway orders, you may request a size or color change for the same item within 12 hours. Giveaway orders cannot be canceled, reduced, or changed to another product.
Email psparkswb@outlook.com with your order number and requested change. Your order has not been changed unless you receive confirmation from us.
Can you combine two separate orders?
We will try to combine separate orders when possible, but we cannot guarantee it.
Email psparkswb@outlook.com as soon as possible and include all applicable order numbers. Orders that have already been packaged or shipped cannot be combined.
Shipping charges paid on separate orders are not automatically refunded if the orders are combined. Any shipping adjustment is made at our discretion.
Combining giveaway orders does not alter the sweepstakes entries attached to each original order.
Can I change my shipping address?
Email psparkswb@outlook.com immediately if you notice an address error.
We will try to make the change before shipment, but changes cannot be guaranteed after your order has entered production or fulfillment.
Customers are responsible for providing a complete and accurate address at checkout.
What happens if my order is returned to sender?
We will contact you using the email address associated with your order.
You will have 30 days from our first email to respond and arrange reshipment. You will be responsible for the actual carrier cost of shipping the package again.
If we do not receive a response within 30 days, the order will be considered abandoned and will not qualify for a refund, replacement, or store credit.
What should I do if tracking says delivered but I cannot find my package?
Check around your property, speak with other household members or neighbors, and contact the carrier or your local post office.
Whiskey Biz Swag Shop is not responsible for packages that are lost or stolen after tracking shows delivery.
If you purchased Route Package Protection, submit a claim directly through Route.
Can I cancel my order?
Regular orders may be canceled within 12 hours of purchase. After 12 hours, cancellation requests are considered at our discretion because production may have already started.
Giveaway orders cannot be canceled.
How do I choose the correct size?
Sizing and fit may vary between brands, garment styles, materials, and manufacturers.
If you are unsure which size to order, email psparkswb@outlook.com before purchasing. We will provide any sizing information available to us, but we cannot guarantee how a particular item will fit.
Customers are responsible for selecting their preferred size when placing an order.
What if I ordered the wrong size?
Eligible merchandise may qualify for an exchange if you contact us within 10 days of delivery.
The merchandise must remain new, unused, unworn, and unwashed. You will be responsible for returning the original merchandise and paying the actual shipping cost of the replacement.
All exchanges are subject to product and size availability.
What if Whiskey Biz sent me the wrong size?
Email psparkswb@outlook.com within 24 hours of delivery.
Include your order number, the name used on the order, and a photograph showing the size received. If we sent a size different from your order confirmation, we will correct the mistake and cover the applicable shipping costs.
Can I return a regular order?
Eligible regular-order returns must be requested within 10 days of delivery.
Approved returns receive store credit only. Merchandise must be new, unworn, unwashed, unused, and in its original condition.
Final-sale, signed, holiday, seasonal, accessory, custom, and personalized merchandise is not returnable unless it arrived damaged, defective, or incorrect due to our error.
Can I return a giveaway order?
No. Giveaway purchases are final sale, non-refundable, and cannot be returned for a refund or store credit.
Eligible giveaway merchandise may still qualify for an approved size or style exchange.
Can I exchange a giveaway item?
Eligible giveaway merchandise may be exchanged for another size or style if the request is made within 10 days of delivery and the merchandise remains new, unworn, unwashed, unused, and in its original condition.
The customer is responsible for shipping the original merchandise to us and paying the actual shipping cost of the replacement.
Exchanges do not change the sweepstakes entries associated with the original purchase.
What if the replacement item costs more or less?
You may select a higher-priced item and pay the difference.
Selecting a lower-priced item will not result in a refund or store credit.
All exchanges are subject to product availability.
What should I do if my order arrives damaged, defective, or incorrect?
Email psparkswb@outlook.com within 24 hours of delivery.
Include your order number, the name used on the order, a description of the problem, and clear photographs if requested.
If the problem resulted from our error, we will work with you to provide an appropriate replacement or qualifying refund.
Who pays for return or exchange shipping?
For regular returns and exchanges, customers are responsible for shipping costs unless the merchandise arrived damaged, defective, or incorrect due to our error.
For giveaway exchanges, customers are responsible for shipping the original merchandise to us and paying the actual shipping cost of the replacement.
Where do I mail an eligible return?
Mail eligible returns to:
Whiskey Biz Swag Shop
ATTN: Returns
PO Box 79
Frankford, MO 63441
We strongly recommend using a trackable shipping service and keeping the tracking information until your return is processed.
How long does it take to process a return?
Returns are typically processed within 5–7 business days after they are delivered to us.
You will receive an email when your store credit or approved exchange has been processed.
Does store credit expire?
Yes. Store credit expires one year from the date it is issued.
Do you ship internationally?
International shipping availability will be shown during checkout.
International customers are responsible for applicable duties, import taxes, brokerage fees, customs charges, and other destination-country fees unless those charges are specifically collected at checkout.
Can I enter the giveaway without making a purchase?
Please review the giveaway’s Official Rules for complete eligibility requirements and the available alternative method of entry. A link to the Official Rules will be provided with the giveaway information.
Where can I read the complete policies?
Please review our full Shop Policies page before placing an order. It contains complete information about processing, shipping, specialty merchandise, order changes, returns, exchanges, international orders, and giveaway purchases.
