WHISKEY BIZ SWAG SHOP POLICIES

 

By placing an order with Whiskey Biz Swag Shop, you acknowledge and agree to the policies outlined below

Please review this information before completing your purchase.

CONTACT INFORMATION AND BUSINESS HOURS

Email: psparkswb@outlook.com

Business days: Monday–Friday
Business hours: 8:30 a.m.–5:30 p.m. Central Time
Closed: Weekends and holidays

Emails received outside business hours will be reviewed as soon as possible during the next available business day.

ONLINE-ONLY SHOP

Whiskey Biz Swag Shop is strictly an online-only business. We do not operate a public retail storefront and do not offer local pickup or local delivery.

All orders must be placed through our website and shipped to the delivery address provided at checkout. Customers are not permitted inside our warehouse or production facility.

ORDER PROCESSING AND SHIPPING

Regular Order Processing

Most regular orders are processed within 5–9 business days before shipment. Business days do not include weekends or holidays.

Carrier transit time begins after an order ships and is not included in the processing timeframe.

Shipping and delivery dates shown on our website are estimates only. Order volume, inventory availability, weather, carrier delays, and other circumstances may affect processing or delivery times.

Our in-house team personally prepares and packages orders in the order they are received. Tracking information will be emailed when your order ships.

Specialty and Made-to-Order Items

Certain specialty products may require additional production time. These products are ordered, printed, assembled, or finished specifically after an order is placed. Exact arrival dates cannot be guaranteed.

Specialty items include, but are not limited to:

• Mineral-wash hoodies and tees

• Patterned hoodies and sweatshirts

• Joggers

• Crops

• Tanks

• 3D-printed products and accessories

• Custom or personalized merchandise

Processing estimates stated on an individual product take priority when they differ from our standard processing timeframe.

Free Shipping

Free standard shipping is available on qualifying United States orders totaling more than $100 USD.

The qualifying order amount is calculated after discounts and before applicable taxes unless otherwise stated during checkout.

Tracking Information

Tracking information will be sent to the email address associated with your order when your shipping label is created.

Tracking may take additional time to update after the carrier receives the package. Carrier transit time and delivery estimates are outside our control.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate delivery address at checkout. Orders will be shipped to the exact address provided.

If you notice an address error, email psparkswb@outlook.com immediately. We will make every reasonable effort to update the address before shipment, but changes cannot be guaranteed once an order has entered production or fulfillment.

Whiskey Biz Swag Shop is not responsible for orders delivered to an incorrect address supplied by the customer.

Return-to-Sender Orders

If an order is returned to us because of an incorrect, incomplete, undeliverable, or unclaimed address, we will contact the customer using the email address provided with the order.

The customer will have 30 days from our first email notification to respond and arrange reshipment. The customer is responsible for paying the actual cost of reshipping the order, based on the current carrier rate for the package.

If we do not receive a response within 30 days, the order will be considered abandoned and will not be eligible for a refund, replacement, or store credit.

Lost, Stolen, Delayed, or Delivered Packages

Whiskey Biz Swag Shop is not responsible for carrier delays or packages that are lost or stolen after shipment.

When tracking shows that a package has been delivered, responsibility for locating the package falls to the customer. Customers should contact the shipping carrier or their local post office for assistance.

If Route Package Protection was purchased with the order, the customer should submit a claim directly through Route.

International Orders

International customers are responsible for import duties, taxes, brokerage fees, customs charges, and any other fees imposed by the destination country unless those charges are specifically collected at checkout.

These charges are not controlled by Whiskey Biz Swag Shop and are not included in the product or shipping price unless clearly stated during checkout. Customs processing may also cause additional delivery delays.

International orders that are refused or returned because required fees were not paid will be handled according to our Return-to-Sender Policy.

ORDER CHANGES AND COMBINING ORDERS

Order Changes

Our team begins processing orders quickly, so requested changes are not guaranteed.

For regular orders, requests to change a size, color, or style must be submitted within 12 hours of purchase. We will make every reasonable effort to accommodate the request, but changes depend on availability and whether production has started.

For giveaway orders, customers may request a size or color change for the same item within 12 hours of purchase. Giveaway orders cannot be canceled, reduced, or changed to a different product. Any approved size or color adjustment will not change the sweepstakes entries associated with the original purchase.

After 12 hours, we cannot guarantee changes because merchandise or materials may have already been ordered and production may have started.

To request a change, email psparkswb@outlook.com and include:

• Your order number

• The name used on the order

• The requested change

Submitting a request does not guarantee that the change can be completed. Your order has not been changed until you receive confirmation from Whiskey Biz Swag Shop.

Combining Separate Orders

We will make every reasonable effort to combine separately placed orders when possible, but combined shipping is not guaranteed.

To request combined shipping, email psparkswb@outlook.com as soon as possible and include all applicable order numbers.

Orders can only be considered for combining when:

• None of the orders have already been packaged or shipped

• The customer and shipping information match

• Combining the products will not cause packaging or carrier limitations

Separately placed orders may still be processed and shipped individually. Requesting combined shipping does not delay, expedite, or change the processing order of any purchase.

Shipping charges paid on separate orders are not automatically refunded if the orders are combined. Any shipping adjustment or credit is issued solely at the discretion of Whiskey Biz Swag Shop.

Combining giveaway orders does not combine, increase, decrease, transfer, or otherwise alter the sweepstakes entries associated with each original order.

SIZING INFORMATION AND ISSUES

Sizing and fit may vary between brands, garment styles, materials, and manufacturers. Customers are responsible for selecting their preferred size when placing an order.

If you are unsure which size to order, email psparkswb@outlook.com before purchasing. We will provide any sizing information available to us, but we cannot guarantee how a particular item will fit.

Customer Selected the Wrong Size

If the customer ordered the wrong size, the merchandise may qualify for an exchange under the applicable regular-order or giveaway-order exchange policy.

• Regular-order exchange requests must be made within 10 days of delivery.

• Giveaway-order exchange requests must be made within 10 days of delivery.

• Merchandise must remain new, unused, unworn, and unwashed.

• The customer is responsible for returning the original merchandise.

• The customer is responsible for the actual shipping cost of the replacement.

• All exchanges are subject to product and size availability.

Washed, worn, used, stained, scented, or otherwise altered merchandise cannot be exchanged because of a sizing issue.

We Sent the Wrong Size

If Whiskey Biz Swag Shop sends a size different from the size shown on your order confirmation, email psparkswb@outlook.com within 24 hours of delivery.

Include your order number, the name used on the order, and a photograph showing the size received. Once the mistake is confirmed, Whiskey Biz Swag Shop will correct the order and cover the applicable shipping costs.

REGULAR ORDER RETURNS AND EXCHANGES

The following return policy applies to eligible regular purchases made outside a giveaway period.

General Return Guidelines

Eligible returns and exchanges must be requested within 10 days of delivery.

• Eligible returns receive store credit only.

• Refunds are not issued except for qualifying defective merchandise or an error made by Whiskey Biz Swag Shop.

• Eligible merchandise may be exchanged for the same item in another size, subject to availability.

• If an exchange is unavailable, store credit will be issued.

• Items must be new, unworn, unwashed, unused, and in their original condition.

• Items showing signs of wear, makeup, stains, excessive pet hair, smoke, perfume, or other odors will not be accepted.

• Original shipping charges are non-refundable unless the return resulted from our error.

Return and Exchange Shipping

Customers are responsible for all shipping costs associated with regular returns and exchanges.

Whiskey Biz Swag Shop does not cover return or replacement shipping unless the merchandise arrived damaged or defective or the order contained an error made by our team.

We strongly recommend using a trackable shipping service. Whiskey Biz Swag Shop is not responsible for return packages lost or damaged in transit.

Damaged, Defective, or Incorrect Merchandise

Damaged, defective, or incorrect merchandise must be reported within 24 hours of delivery.

Email psparkswb@outlook.com and include:

• Your order number

• The name used on the order

• A description of the problem

• Clear photographs of the merchandise and packaging, if requested

When merchandise is confirmed to be defective, damaged, or incorrect due to our error, Whiskey Biz Swag Shop may replace the item or issue an applicable refund. We will cover required return shipping when the problem resulted from our error.

If the merchandise is not found to be defective or incorrect, standard return and exchange rules apply.

Non-Returnable Merchandise

The following merchandise cannot be returned, refunded, or exchanged unless it arrived damaged, defective, or incorrect due to our error:

• Items marked final sale

• Signed merchandise

• Holiday or seasonal merchandise

• Accessories

• Custom or personalized products

• Giveaway purchases, except for eligible giveaway exchanges

Store Credit

Approved store credit expires one year from the date it is issued.

Store credit cannot be exchanged for cash and is not eligible for a cash refund.

Excessive Returns and Account Policy

Whiskey Biz Swag Shop reserves the right to charge a $15 flat restocking fee for excessive returns, defined as a return rate exceeding 75%. Returns involving confirmed damaged, defective, or incorrect merchandise are excluded.

We also reserve the right to restrict or terminate customer accounts in cases of repeated policy abuse, suspected fraud, chargeback misuse, or other violations of our shop policies.

Unaccepted Returns

Merchandise that does not meet our return requirements will be returned to the customer at the customer’s expense.

If the customer does not provide payment or instructions for the return shipment within 30 days of notification, the merchandise may be considered abandoned and donated.

How to Return Eligible Merchandise

1. Review this policy to confirm that your merchandise qualifies.

2. Securely package the merchandise in a shipping box or envelope.

3. Include the original invoice or a note containing your order number and name.

4. Mail the return to:

Whiskey Biz Swag Shop
ATTN: Returns
PO Box 79
Frankford, MO 63441

Keep your tracking information until the return has been processed.

Return Processing Time

Returns are typically processed within 5–7 business days after delivery to us.

When processing is complete, you will receive an email confirming that your store credit or approved exchange is available. Processing may take longer during holidays, giveaways, or periods of unusually high order volume.

REGULAR ORDER CANCELLATIONS

Regular, non-giveaway orders may be canceled within 12 hours of purchase.

After 12 hours, cancellation requests are considered at our discretion because materials may have been ordered and production may have started.

To request a cancellation, email psparkswb@outlook.com and include:

• Your order number

• The name used on the order

• The email address associated with the order

• A screenshot or copy of your order confirmation

Giveaway orders cannot be canceled.

GIVEAWAY ORDER POLICIES

Final Sale and Cancellations

All orders placed during a giveaway period are final sale and non-refundable. Because our merchandise is made to order, giveaway orders cannot be canceled, returned for a refund, or refunded after purchase.

Once an eligible purchase is completed, the applicable sweepstakes entries are automatically submitted in accordance with the Official Rules. Sweepstakes entries cannot be canceled, withdrawn, or altered as part of a merchandise exchange.

Please review the Official Rules for complete entry requirements, eligibility information, and the alternative method of entry.

Giveaway Processing and Shipping

Giveaway orders may require 10–15 business days for processing before shipment. Business days do not include weekends or holidays. Carrier transit time begins after shipment and is not included in this timeframe.

Shipping and delivery dates are estimates only. Order volume, product availability, weather, carrier delays, and other circumstances may affect processing or delivery.

Our in-house team personally prepares and packages orders in the order they are received. Tracking information will be emailed when the order ships.

Giveaway Exchanges

Although giveaway purchases are final sale and non-refundable, eligible merchandise may be exchanged for another size or style, subject to availability.

Exchange requests must be made within 10 days of delivery.

To qualify:

• Merchandise must be new, unused, unworn, unwashed, and in its original condition.

• The customer must contact us within 10 days of delivery.

• The customer is responsible for shipping the original merchandise back to us.

• The customer is responsible for the actual shipping cost of the replacement merchandise.

• Merchandise may be exchanged for an item of equal value.

• A higher-priced item may be selected if the customer pays the difference.

• Selecting a lower-priced item will not result in a refund or store credit.

• Items marked as non-exchangeable are not eligible.

Approved exchanges do not cancel, withdraw, increase, decrease, or otherwise alter sweepstakes entries associated with the original purchase.

To request an exchange, email psparkswb@outlook.com before mailing the merchandise. Include your order number, the name used on the order, and the requested size or style.

If any part of these shop policies conflicts with the giveaway’s Official Rules, the Official Rules will control.

Have a question you don’t see here?

Whether you want more information about our shipping or you want to know more about our return labels, please reach out to us with questions we haven’t already answered. You can email us at psparkswb@outlook.com